Business Process Improvement Blog

One of the most important predictors of success in a process improvement project is the level of process owner participation.  We always use a cooperative approach with our clients.  Process owners and mapping team members need to be trained and educated throughout the process development cycle.  This will lay the foundation for continuous improvement of the newly developed business system.  Bringing in a consultant to document and improve processes without the full participation and cooperation of the client’s process team will be a fruitless exercise.  Only your employees, under the consultant’s guidance, can capture, develop and improve their processes.

This entry was posted on October 14, 2009 at 2:06 pm and is filed under Process Mapping, business process improvement. You can subscribe via RSS 2.0 feed to this post's comments.

Tags: Process Improvement, Process Mapping, process owner