Posted tagged ‘ISO 9001:2008’

Houston Police Department Receives ISO 9001:2008 Certification

September 15, 2011

The Emergency Communications and Property Room Divisions of the Houston Police Department were certified to ISO 9001:2008 in September 2011. The Houston Police Department contracted with Business Enterprise Mapping, a Scottsdale, Arizona, consulting company that specializes in BPI to assist organizations with process improvement and certification to international standards.
The Houston Police Department (HPD), which is the largest police department in Texas, and the fifth largest in the United States, pursued ISO 9001 certification, in part, because it establishes clear guidelines and goals against which they can measure achievements. Primarily, however, HPD determined that the ISO quality management system provides the ideal business model to further the Department’s commitment to continually improve its effectiveness in serving the needs of the community. John Cantú, Management Representative for the project, said, ”As stakeholders from the Emergency Communications and the Property Divisions became genuinely engaged, untapped knowledge and expertise were leveraged to yield powerful results. Performance improvement has been realized in virtually every work process and the impetus to perpetuate mutually beneficial supplier-customer relationships is now established.”
ISO is a worldwide set of quality standards established by the Geneva-based International Organization for Standardization. Certification under ISO 9001 ensures the soundness of an organization’s processes and procedures and is a prestigious mark of quality.
John Cantú stated: “Implementing the ISO quality management system required diligence, discipline and direction. To that end, the Business Enterprise Mapping staff provided expert guidance and counsel that helped our committed HPD Team every step of the way. Without question, BEM’s methodology resonated with Process Owners and Users, and proved to be essential as we navigated through this process.”
The Houston Police Department is the largest of only a few police agencies in the United States to receive ISO Certification, including the Phoenix Police Department’s Records and Identification Bureau, also a Business Enterprise Mapping client. Regarding HPD’s zero non-conformances, Don James, President of Business Enterprise Mapping, remarked: “Only one minor observation was found by the registrar, indicating excellent preparation.” Registration services were provided by ISO registrar National Quality Assurance, USA.

Bolivia’s Minera San Cristobal S.A. Mine Certified to Three International Management Certifications Simultaneously

February 9, 2010

Scottsdale, Arizona, February 9th, 2010 — Bolivia may be one of the most impoverished countries in South America, but its vast stores of natural resources such as lithium and silver are increasingly attracting great interest in the global marketplace. Business Enterprise Mapping, a consulting firm in Scottsdale, Arizona, recently completed a business process improvement project for Minera San Cristobal S.A., a remote mine, located 4000 meters above sea level in the Andes Mountains in southwestern Bolivia.  The mine is the world’s third largest producer of silver and third largest producer of zinc, in addition to production of lead concentrates.  After development of a business enterprise system and quality management system, the mine received certification on February 1, 2010 to three rigorous and highly respected international management standards: ISO 9001:2008 for Quality, ISO 14001 for Environmental and OHSAS 18001 for Safety.  Auditing services were provided by TÜV Rheinland.

Despite both cultural and political challenges, the project was completed on schedule and on budget.  The greatest challenge was to develop a system that could communicate processes and procedures across the barriers of language and literacy. Because the Business Enterprise Mapping BPI system is highly visual and intuitive, it was ideal for the mine’s workforce, 80% of whom are indigenous Quechua-speaking locals.  “I’m happy to say that despite the unique challenges we faced in this project, we met all of the objectives and it was completed on time.” said Don James, President of Business Enterprise Mapping and senior consultant on the project.

”This was truly a team effort by all employees and another milestone towards our vision of becoming a World Class Bolivian Mining Company, “said Mike Bunch, Vice President and General Manager of Minera San Cristobal. The result attained by using the Business Enterprise Mapping BPI methodology to improve operations and quality was nothing short of amazing.  The business system was significantly simplified by streamlining the total process count from 176 to 116.     “We love doing this type of project,” commented Don James. “The need for what BEM and the MSC team achieved was immense. But the rewards are immense as well.  The MSC team demonstrated tremendous commitment to process improvement.  Because this mine is now operating efficiently and at a profit, the entire country of Bolivia is in a position to take its place in the global marketplace. 

About Mineral San Cristobal, S.A. (MSC)

MSC is a Bolivian mining company. The mine is located in the department of Potosi, approximately 500 kilometers south of the city of La Paz.  Since 2009, MSC has been a wholly owned subsidiary of Japan’s Sumitomo Corporation.  MSC has made a total investment to date of 1.4 billion US dollars.  These funds were invested in exploration, environmental assessments, preparation of the mine, project engineering, plant construction and development of surrounding infrastructure.  There are currently 1,000 permanent workers at MSC, with about 3,000 indirect jobs.  For more information on MSC, contact Javier Prado PR and Communications Manager, (591) 2-262-3400,  The website is

About Business Enterprise Mapping, Inc.

Business Enterprise Mapping, Inc. is a leading provider of consulting and training solutions to organizations around the world.  The company is headquartered in Scottsdale, Arizona.  Specializing in business process improvement projects, the company has developed a unique BPI methodology using process mapping that has been used successfully across a wide variety of industries, from manufacturing to retail, and in organizations as diverse as Fortune 100 multinationals, government agencies and high tech start-ups who share a common goal: process excellence. Business Enterprise Mapping’s proprietary process mapping methodology helps maximize clients’ existing resources and guarantees rapid implementation.  For more information on Business Enterprise Mapping, Inc., contact Julia James, V.P. Marketing; toll free at (888) 515-5307. Business Enterprise Mapping, Inc. is located at 8900 E. Pinnacle Peak Road, Suite D7, Scottsdale, Arizona 85255 USA.  The company website is

About TÜV Rheinland

TÜV Rheinland is a leader in independent testing and assessment services.  The company offers global compliance testing and certification.  The company website is


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